Privacy Policy

1. Data controller

The controller of your personal data is 62.835.404 MIRIAN DE SOUZA ZANCAN (doing business as "WhiteStag" and "WhiteStag LTDA"), CNPJ 62.835.404/0001-52.

Throughout this document, the terms "WhiteStag", "WhiteStag LTDA", "we", "us", and "our" refer strictly to this legal entity. For any privacy-related matters, you can contact our Data Protection Officer at support@whitestag.online.

2. Personal data we collect

To provide our software, apps, and services, we collect data in three main ways:

• Information you provide directly: Name, email address, phone/WhatsApp number, account credentials, and the content of support requests.
• Order & Payment data: Products purchased, dates, amounts, and order references. Payments are processed securely by third-party gateways (e.g., Stripe, PayPal); we do not see or store full credit card numbers, only limited transaction IDs.
• App Telemetry & Usage data (Automated): When you use our websites or software, we automatically collect technical data. This includes IP addresses, device identifiers, browser types, operating systems, app crash logs, and interactions within the software to ensure functionality and security.
• Analytics & Advertising data: Cookie data, pixels, and device IDs collected through third parties for performance measurement and marketing.

3. Why we use it, and our legal basis

We process your data based on lawful grounds (Contract, Legitimate Interest, Legal Obligation, or Consent) for the following purposes:

• Delivering our software/apps: To create your account, grant access, and maintain app functionality (Contract).
• Customer Support: To resolve technical issues, manage refunds, and respond to inquiries (Contract / Legitimate Interest).
• Product Improvement & Security: To analyze crash logs, prevent fraud, and optimize software performance (Legitimate Interest).
• Processing Payments: To finalize transactions and maintain financial records (Contract / Legal Obligation).
• Marketing & Advertising: To send promotional offers or show personalized ads (Consent). You may opt-out at any time.

4. How we share your data

We never sell your personal data. We only share information with trusted third parties necessary to operate our business:

• Service Providers: Cloud hosting (e.g., AWS, Google Cloud), payment gateways, email/CRM software, and analytics tools.
• Legal Requirements: If required by law, subpoena, or to protect the rights and safety of WhiteStag, our users, or others.
• Business Transfers: If WhiteStag is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction under strict confidentiality agreements.

5. International data transfers

WhiteStag is based in Brazil, but we serve a global audience and use international infrastructure. Your data may be transferred to, stored, and processed in the United States, Europe, or other countries. When transferring data across borders, we rely on legally approved transfer mechanisms, such as Standard Contractual Clauses (SCCs), ensuring your data receives equivalent protection under GDPR, LGPD, and US laws.

6. Data retention

We retain your personal data only for as long as your account is active or as needed to provide you with our software. We may retain certain data longer to comply with tax/accounting laws, resolve disputes, or enforce our agreements. Once data is no longer necessary, it is permanently deleted or anonymized.

7. Your global privacy rights

Depending on your location, you have robust rights over your data under the GDPR (Europe), LGPD (Brazil), and US State Privacy Laws (e.g., CCPA/CPRA in California):

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate data.
• Deletion ("Right to be Forgotten"): Request the deletion of your account and personal data.
• Opt-Out of Targeted Advertising: US residents have the right to opt-out of the sharing of data for cross-context behavioral advertising.
• Non-Discrimination: We will not deny you services or charge different prices for exercising your privacy rights.

To exercise these rights, email support@whitestag.online. We will verify your identity and respond within the legally required timeframe (usually 15-30 days).

8. Cookies, Tracking & App Technologies

Our website and apps use cookies, pixels, and SDKs. Essential technologies keep you logged in and ensure our apps run securely. Optional technologies (like Google Analytics or the Meta Pixel) help us understand user behavior and serve relevant ads.

Your Choices: You can manage cookie preferences via your browser settings. We also respect "Do Not Track" (DNT) and Global Privacy Control (GPC) signals sent from supported browsers, treating them as valid opt-out requests for non-essential tracking.

9. Third-Party Links

Our software or website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy statements of any third-party services you visit, as we are not responsible for their content or privacy practices.

10. Security

We implement industry-standard encryption (SSL/TLS), secure servers, and access controls to protect your data. While no digital platform is 100% secure, we actively monitor our systems for vulnerabilities. In the unlikely event of a data breach that compromises your rights, we will notify you and the relevant authorities in accordance with applicable laws.

11. Children's Privacy

Our software and services are intended strictly for users aged 18 and older. We do not knowingly collect personal data from children under 13 (as per US COPPA) or under 16 (as per the GDPR). If you believe a child has provided us with personal information, contact us immediately to have it deleted.

12. Changes to this policy

We may update this policy periodically to reflect new legal requirements or changes to our software. The "Last updated" date at the top will indicate the latest version. For material changes, we will notify you via email or a prominent notice within our apps.

13. Contact

For any privacy questions, rights requests, or concerns, please contact our support team:
Email: support@whitestag.online
WhatsApp: +55 44 99700-4937
Address: Rua Verona, 253, Terra Boa, Paraná, Brazil, CEP 87240-000